Store Policy

We believe in radical transparency. To ensure our 365 Brand Recall System is judged on its actual performance, we use our proprietary Retention Tracking System to monitor real-world impact, with results available to both you and us.

To qualify for the Results-Or-We-Pay Guarantee, the following conditions apply:

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1.    The 80% Distribution Rule

To see if a strategy works, it actually has to be deployed. You must distribute at least 80% of the total items from your test batch to your clients or employees.

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2.    The Smart Feedback Loop

Every item in your batch features a discrete QR code. Upon scanning, recipients are directed to a three-question survey:

Sentiment: Do they feel positive about the gift received?

​Intent: Are they likely to patronize your company again or recommend you to others?

​Expectation: What do they expect you to do for them right now?

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3.    The 60% Dissatisfaction Threshold

We stand by our work. You are eligible for a full refund + $1,000 if at least 60% of your respondents (from the 80% distributed) provide negative feedback regarding their sentiment and future intent.

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4.    Total Transparency

We don't hide the data.

Shared Access: We provide you with direct, real-time access to the Google Forms dashboard.

Mutual Monitoring: Both you and our team will see the feedback as it rolls in.

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5.    The 50-Piece Minimum Investment Requirement

Our 365 Brand Recall System relies on aggregate data to accurately measure market sentiment and statistical impact. To qualify for a full refund under this guarantee:

• Total Volume: Your initial order must consist of a minimum combined total of 50 pieces from our studio.

• Asset Flexibility: This 50-piece requirement applies to your overall order across different asset types (e.g., a combined mix of custom T-shirts, desk calendars, tote bags, and wall art), not necessarily 50 pieces of a single item type.

• The Baseline Rule: This total volume ensures a statistically valid data pool once the 80% Distribution Rule is met, allowing both parties to fairly evaluate the real-world performance of the branding campaign.

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6.    Exclusions for Internal Culture & Employee Branding

Our Client Retention Tracking System and its smart QR feedback loops are engineered exclusively for client-facing assets to measure market perception and repeat patronage. Therefore:

• No QR Integration for Internal Batches: Branding assets created for employee motivation, staff appreciation, or internal culture building do not include the QR tracking system.

• The Internal Feedback Rule: Because internal company dynamics naturally influence feedback from your own staff, employee responses cannot be used to objectively measure the market validity of the asset.

• Refund Precondition Exclusion: Any pieces ordered for internal or staff-focused campaigns are completely excluded from the data pool used to determine the 60% dissatisfaction threshold for refunds.

This ensures that your external client retention data remains 100% pure, accurate, and focused solely on your bottom-line growth.

7.    Other Clauses that Apply

• The "Unique IP & Device" Clause.  To prevent data manipulation, our tracking system analyzes unique device IDs and IP networks. Repeated scans or clustered submissions originating from the same network or household will be flagged as internal data and excluded from the final dissatisfaction metrics.

• ​The "Verifiable Client Registry" Clause.  To qualify for a refund, the claimant must provide a redacted shipping log, delivery receipt, or client registry that proves that the 80% distribution went to distinct external business entities or active clients prior to the feedback being logged.

• The "Mandatory Audit" Clause.  Before any refund is authorized, our strategy team will conduct a 15-minute optimization audit with you to analyze the specific feedback. If the feedback contains profanity, gibberish, or obviously bad-faith entries, those entries will be disqualified from the dissatisfaction total.

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Our goal is your growth. This system ensures that your investment is protected by real data, not guesswork. If we don't deliver a brand experience that people love, we don't deserve your money.